What should the manager implement to enhance directive operational controls?

Implementing user awareness and training programs is essential for enhancing directive operational controls because these programs educate employees about security policies, procedures, and best practices. By fostering a culture of security awareness, employees become more vigilant and able to recognize potential threats, thereby reducing the likelihood of human error, which is a common vulnerability in many organizations. These programs also ensure that staff members understand their roles and responsibilities in maintaining security protocols, ultimately leading to a more secure operational environment.

While options such as surveillance cameras, regular vulnerability assessments, and firewalls play important roles in an organization’s overall security posture, they focus more on physical security, technical control measures, and ongoing assessments of system vulnerabilities rather than directly addressing the human factor. Directive operational controls are most effective when employees are informed and trained, as their actions directly impact overall security compliance and effectiveness.